Data Privacy Policy
Your privacy matters to us at Steady Studio Frame
Information We Collect
When you reach out for corporate floral arrangements or gift services, we collect information you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may gather additional business details such as company registration details, preferred delivery timelines, and budget needs. This helps us provide tailored service that meets your business requirements.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Steady Studio Frame respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and procedural safeguards to shield it. This covers safe data storage, encrypted transmissions, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information exchanged between your browser and our infrastructure.
Limited Access
Access to customer data is limited to personnel who require it to deliver services.
Although we employ robust security measures, no online transmission method is guaranteed to be completely secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, get in touch with us using the contact details at the policy's end. We will respond within a reasonable period as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations differ based on the data type and the purpose for which it was collected.
Typical retention durations:
- Customer contact and ordering data: 3 years after final service interaction
- Payment transaction records: 7 years for tax and accounting needs
- Website analytics data: 26 months for improvement analysis
- Marketing preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance how you browse and to gain insights into how visitors interact with our site. Cookies store your preferences and let us assess site performance.
You can manage these settings in your browser. Note that turning off some cookies could impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
The site might include links to external sites or services. This privacy policy covers only Steady Studio Frame and our site. We are not responsible for how other sites handle privacy.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will adjust the "Last Updated" timestamp at the top of the policy.
We invite you to check this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please get in touch with us.
Contact Us About Privacy
Steady Studio Frame Privacy Team
43 Bedford Street, Covent Garden, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.